Computer Support and Repairs for Windows PCs and Laptops
Troubleshooting, configuration, performance, and security support for Windows PCs and laptops
Comprehensive Diagnostics
Secure Remote Assistance
Assessment Before Work
On-Site Support
Common Issues We Resolve
Slow Performance
Identify and address the causes of slow performance, including software, updates, and system configuration.
Windows Startup Problems
Resolve issues with Windows not starting, freezing, or restarting unexpectedly.
Update Failures
Fix Windows updates that are failing or stuck in a loop.
Microsoft 365 Troubles
Address problems with Microsoft 365 applications not functioning properly.
Email and Outlook Issues
Resolve email problems, including Microsoft Outlook configuration and access issues.
File Synchronization Errors
Fix Microsoft Outlook, OneDrive and other file synchronization problems effectively.
Printer and Software Crashes
Address printer setup issues and software crashes through troubleshooting and configuration.
Security and Malware Alerts
Remove malware and unwanted software while addressing security warnings.
Software and System Support
Software, Configuration and System Support
This service focuses on individual Windows computers and laptops rather than ongoing business IT environments.
This covers troubleshooting and fixing issues on existing Windows systems. It does not include changes to shared or organisation-wide infrastructure.
Windows Troubleshooting
Identify and fix Windows-related issues to ensure system stability and performance.
System Configuration and Updates
Optimize system settings and resolve update-related problems for smooth operation.
Application Support
Assist with installation, repair, and configuration of various applications, including Microsoft 365.
Security and Backup Solutions
Implement encryption, security configurations, and backup strategies to protect your data.
Data Transfer and System Setup
This covers moving data, setting up new systems, or rebuilding computers.
Data Transfer Solutions
Efficiently migrate your data from old systems to new ones, ensuring seamless transitions and minimal downtime.
System Setup Assistance
We provide complete system setup services, including configuring new devices and reinstalling Windows for optimal performance.
Security and Backup Configuration
Enhance your system’s security with our tailored encryption and backup solutions, safeguarding your data against potential threats.
Performance Optimization
Improve your computer’s speed and efficiency through performance tuning and software optimisation.
Some data transfers and system setup tasks involve long running background processes. We explain expected durations in advance so costs and timelines are clear.
Limited Hardware Support
Hardware support is limited to standard laptops and desktop computers.
We do not support custom built or custom gaming computers due to their non standard configurations and parts availability.
Hard Drive Replacement
Replace failing or outdated hard drives with modern SSDs to boost your computer’s speed and reliability.
Memory Upgrades
Upgrade your system’s memory to enhance multitasking capabilities and overall performance.
Component Sourcing
We source necessary components on demand, ensuring compatibility and quality for your hardware needs.
Understanding Our Support Process
How We Deliver Support
1
Secure Remote Assistance
Resolve most issues remotely with our secure access tools, allowing you to monitor the process in real-time.
2
On-Site Technical Support
For problems that require physical intervention, our technicians can visit your location by appointment.
3
Drop-Off Assessment and Repair
Bring your device to our location for a thorough assessment and repair, ensuring a comprehensive solution.
Scope of this service
This service is intended for support and repair of individual Windows computers and laptops.
Work is carried out on a single device and typically affects only the user of that computer. While issues may involve software such as Microsoft 365 or cloud services, changes are limited to the local device and user context.
Where device issues relate to wireless connectivity, we assess both the device and the network environment to ensure the cause is properly understood rather than treating symptoms in isolation.
This service does not include work on organisation-wide systems such as firewalls, servers, domain services, DNS records, or shared cloud infrastructure. These systems are live, affect multiple users, and require a different level of planning, testing, and responsibility.
Support for shared or organisation-wide systems is provided under our IT Support services, where pricing reflects the broader impact and ongoing responsibility involved.
Pricing and Assessment
Computer support and repair work is charged based on time and complexity rather than fixed prices, as the cause and scope of issues are not always clear at the start.
An initial assessment is required before work begins so the situation can be understood properly and the most appropriate approach agreed.
Remote and on site support is charged by the hour while active work is being carried out.
For most single computer cases, labour is capped at £150 unless additional work is required and agreed in advance.
This cap exists to avoid unexpected costs and to keep work proportionate.
Some tasks, such as data transfers, encryption, Windows reinstalls, or system updates, involve long running background processes.
In these cases, we explain what is involved and how time is handled before proceeding.
Parts, where required, are charged separately.
Common Questions About Our Services
We believe in clear communication and transparency in all our services. Below are some frequently asked questions to help you understand our offerings better.
What types of computer issues do you resolve?
We handle a wide range of issues including slow performance, software errors, Windows update problems, and security concerns.
Do you offer support for Mac computers?
Our computer support services focus exclusively on Windows PCs and laptops.
We do not provide direct support for Mac systems. However, we can support local networks and shared services where Mac devices are part of the environment.
How do I initiate remote support?
You can start a remote support session by contacting us to schedule an appointment. We will guide you through the secure connection process.
What is your pricing structure?
Our pricing is based on the time and complexity of the work required. We charge by the hour, with clear estimates provided before any work begins.
Can you recover lost data?
While we can assist with some data recovery efforts, we cannot guarantee recovery of all data. Regular backups are recommended.
Do you support custom-built gaming computers?
We do not provide support for custom-built or gaming computers due to their unique configurations and parts availability.
Who is responsible for backups?
Clients remain responsible for maintaining backups.
We strongly recommend that a recent and verified backup exists before work begins. While we take reasonable care to protect data, data loss can occur during troubleshooting, repair, or system changes.
In cases involving malware, ransomware, or system corruption, data may already be compromised and recovery may not be possible.
We can help review or configure backup solutions, but data safety cannot be guaranteed.
Looking for ongoing IT support?
This page focuses on individual computers and one off support or repair work.
If you require ongoing IT support for a business environment, multiple devices, Microsoft 365 management, or network oversight, please see our IT Support services.
Tell Us About Your Computer Issue
If your computer is experiencing slow performance or instability, you can tell us about the situation so we can assess it and advise on the best next steps.