Computer Support and Repairs for individual Windows PCs and Laptops
Troubleshooting, setup, repair assessment, performance, and security support for individual Windows computers and laptops, with clear pricing and defined scope before paid work begins.
Issue Assessed First
Secure Remote Assistance
Clear Pricing Before Paid Work
On Site Support
On this page
The sections below cover the main areas of this service page. Use the links to jump to the part most relevant to your question.
Common Issues We Resolve
This service is designed for practical issues affecting one Windows computer or laptop, whether the problem relates to performance, setup, software, security, or local hardware.
Common issues include slow performance, update failures, local Microsoft 365 application problems, email and Outlook issues, file synchronisation problems, printer setup issues, and local security alerts.
Slow Performance
Identify and address the causes of slow performance, including software, updates, and system configuration.
Windows Startup Problems
Resolve issues with Windows not starting, freezing, or restarting unexpectedly.
Update Failures
Fix Windows updates that are failing or stuck in a loop.
Microsoft 365 Application Issues
Help resolve problems affecting Microsoft 365 applications on the local device, including sign in, profile, and application level issues.
Email and Outlook Issues
Resolve email problems, including Microsoft Outlook configuration and access issues.
File Synchronisation Errors
Help resolve OneDrive, Outlook, and other local file synchronisation problems affecting normal use of the device.
Printer Setup and Software Crashes
Help diagnose printer setup problems, application crashes, and local software issues affecting day to day use.
Security and Malware Alerts
Remove malware and unwanted software while addressing security warnings.
Software, Configuration and System Support
This service is intended for individual Windows computers and laptops. It covers troubleshooting, configuration, application support, security related local device work, and repair assessment on existing systems.
It does not include changes to shared business systems, Microsoft 365 tenant administration, DNS records, hosting configuration, or other live services affecting multiple users.
Windows Troubleshooting
Identify and resolve Windows related issues affecting stability, startup, updates, or normal performance.
System Configuration and Updates
Review local system settings and resolve update related problems affecting reliability or normal use.
Application Support
Assist with installation, repair, and configuration of local applications, including Microsoft 365 apps.
Security and Backup Solutions
Assist with encryption, local security settings, and backup related configuration on the device.
Where issues extend beyond the local device into shared Microsoft 365 services, permissions, or organisation-wide cloud configuration, Cloud Solutions or IT Support may be more appropriate.
Data Transfer and System Setup
This covers data transfer, new device setup, Windows reinstallation, and rebuilding individual computers where needed.
These services are limited to the local device and user setup. They do not extend to shared systems, organisation wide services, or multi user environments.
Data Transfer Solutions
Help move local data from an old computer to a replacement device, with the process explained in advance.
System Setup Assistance
Set up new Windows devices, reinstall Windows where appropriate, and prepare the computer for normal day to day use.
Security and Backup Configuration
Assist with device encryption, endpoint security, and backup related configuration as part of local setup work.
Performance Optimisation
Improve performance by reviewing software load, startup behaviour, update issues, and local configuration.
Some data transfer and system setup tasks involve long running background processes. Expected durations are explained in advance so costs and timelines are clear.
Limited Hardware Support
Hardware support is available for standard desktop and laptop computers.
We do not usually support custom built or gaming systems, as component selection, modifications, and parts sourcing can vary significantly between builds.
Hard Drive Replacement
Replace failing storage drives with suitable SSDs where appropriate, to improve reliability and normal system responsiveness.
Memory Upgrades
Upgrade memory where appropriate to improve responsiveness and support normal multitasking.
Component Sourcing
Suitable replacement components can be sourced where needed, subject to compatibility and availability.
Where a failing drive involves inaccessible files or possible data loss, our Data Recovery support may also be relevant.
Understanding Our Support Process
How We Deliver Support
1
Secure Remote Assistance
Many issues can be assessed or resolved remotely using secure access tools, with the process visible to you throughout the session.
2
On Site Technical Support
Where a problem requires physical work on the device or cannot be resolved remotely, on site support is available by appointment.
3
Drop-Off Assessment and Repair
Where hands on inspection or repair is needed after the initial assessment, the device can be brought to us for further assessment and local repair work.
Where the issue affects multiple devices, shared systems, or wider business infrastructure, please see our IT Support services.
Support can be provided remotely where appropriate, with on site visits available across London, Hertfordshire and Essex where required, depending on the nature of the work.
Scope of this service
This service is intended for support and repair of individual Windows computers and laptops.
Work is carried out on a single device and typically affects only the user of that computer. While issues may involve software such as Microsoft 365 or cloud services, changes remain limited to the local device and user context.
Where device issues relate to wireless connectivity, we assess both the device and the network environment to ensure the cause is properly understood rather than treating symptoms in isolation.
This service does not include work on organisation-wide systems such as firewalls, servers, domain services, DNS records, Microsoft 365 tenant configuration, hosting settings, or shared cloud infrastructure. These systems are live, affect multiple users, and require specialist knowledge, planning, testing, and a higher level of responsibility than work limited to a single device.
Support for shared or organisation-wide systems is provided under our IT Support services, where pricing reflects the broader impact, level of responsibility, and ongoing oversight involved.
Pricing and Assessment
We begin with a short remote assessment, usually around 20 to 30 minutes, to understand the issue and confirm what is involved.
There is no charge for this initial assessment on its own.
If you choose to proceed, support is then charged as follows:
£75 for support lasting up to 90 minutes in total from the start of the session.
£150 maximum for a typical single computer support session if the work goes beyond 90 minutes.
Before any paid work begins, we explain the likely time involved, the expected cost, and the next step. Nothing proceeds without your agreement.
Parts or hardware, where required, are charged separately and are not included in these labour charges.
This approach is intended to keep the process clear and controlled. You are told the expected cost before paid work begins, and the maximum charge for a typical single computer support session is £150.
Common Questions About Our Services
These questions help explain what this service covers, how it is delivered, and what to expect before work begins.
What types of computer issues do you resolve?
We handle a wide range of issues including slow performance, software errors, Windows update problems, and security concerns.
Do you offer support for Mac computers?
Our computer support services focus on Windows PCs and laptops. We do not provide direct repair or troubleshooting for Mac systems, although wider shared services may still be supported under the relevant service scope.
How do I initiate remote support?
Remote support can be arranged by contacting us to book a suitable time. We will explain the connection process and next steps.
Can you tell me whether the problem is likely to be worth repairing?
Yes. The initial assessment is intended to help clarify the likely cause of the problem, the next step, and whether the work appears proportionate before paid repair proceeds.
Can you help with a computer used for work at home?
Yes. This service covers individual Windows computers and laptops used in home office or small office environments where the issue is limited to the local device and user setup.
What is your pricing structure?
We begin with a short remote assessment, usually around 20 to 30 minutes, to understand the issue and confirm what is involved.
There is no charge for this initial assessment on its own.
If you choose to proceed, support is charged at £75 for up to 90 minutes in total from the start of the session, with a maximum of £150 for a typical single computer support session if the work goes beyond 90 minutes.
Parts or hardware, where required, are charged separately.
For single computer support, the total cost is capped at £150.
Do you support custom-built gaming computers?
We do not usually support custom built or gaming systems because their configurations and component choices can vary significantly.
Do I need to bring the computer in, or can the issue be handled remotely?
Many software, configuration, and assessment issues can be handled remotely. Where physical inspection, internal hardware work, or local repair is needed, on site or drop off options can be discussed.
Can you recover lost data?
While we can assist with some data recovery efforts, we cannot guarantee recovery of all data. Regular backups are recommended.
Who is responsible for backups?
Clients remain responsible for maintaining backups.
We strongly recommend that a recent and verified backup exists before work begins. While we take reasonable care to protect data, data loss can occur during troubleshooting, repair, or system changes.
In cases involving malware, ransomware, or system corruption, data may already be compromised and recovery may not be possible.
We can help review or configure backup solutions, but data safety cannot be guaranteed.
Looking for ongoing IT support?
This page is intended for individual computers and one off support or repair work.
If you require structured support for a business environment, multiple devices, Microsoft 365 administration, or wider network responsibility, please refer to our IT Support services.
Tell Us About Your Computer Issue
If your computer is showing signs of slow performance, instability, startup problems, software issues, or file related problems, you can tell us what is happening so the likely next step, expected cost, and appropriate support method can be reviewed before any paid work begins.