Tailored IT Plans for Your Business Needs
Explore our range of IT support services designed to enhance efficiency and ensure seamless operations for businesses across London, Essex, and Hertfordshire.
What IT Support Covers and Why It Is Ongoing
IT Support is designed for business environments where systems, services, and users are shared across the organisation.
Unlike one-off computer support, IT Support involves ongoing responsibility for systems such as firewalls, servers, managed wired and wireless networks, Microsoft 365, cloud services, and domain and DNS configuration.
These systems are live, business-critical, and affect multiple users at the same time. Changes or failures can impact the whole organisation, not just one device.
Because of this, IT Support includes planning, monitoring, maintenance, security oversight, and risk management over time, rather than simply responding to individual issues when they occur.
IT Support for Business-Critical Systems
Our IT Support services go beyond individual desktops:
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We manage and secure firewalls that protect your business perimeter.
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We support servers that host your applications and data.
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We oversee DNS records and cloud-based services that keep your online identity and infrastructure running.
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We coordinate network infrastructure, backups, and continuity planning.
- IT support also includes oversight of both wired and wireless networks, including access point configuration, segmentation, and integration with security controls where required.
These are organisation-wide responsibilities that affect operations across your business, not just one user or device.
How IT Support Pricing Works
IT Support is priced based on the level of responsibility and continuity required, rather than individual labour incidents.
Our pricing reflects factors such as:
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The number of users and devices supported
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The complexity of systems and infrastructure
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Security requirements and compliance needs
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Response time expectations
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The level of proactive management required
Because IT Support includes proactive maintenance, monitoring of live systems such as firewalls and servers, and shared business services, it is not capped per incident like one-off computer repairs. Instead, pricing is agreed in advance based on scope and ongoing requirements.
Where work falls outside the agreed scope, for example, a specific IT project, it is priced and agreed upfront as a separate engagement.
Looking for computer support or repair for a single device?
IT Support is designed for business environments with shared systems and ongoing responsibility.
If you are looking for help with a single Windows computer or laptop, or non-business computer repairs, please see our Computer Support and Repairs page for further information.
IT Support Service Options
- Set Hours Retainer: Control costs with a monthly allocation of support hours.
- Unlimited Support and Maintenance: Ensure continuous assistance and system upkeep.
- Service Level Agreements: Benefit from agreed response times tailored to your needs.
- Proactive Maintenance: Prevent issues with regular system checks and security updates.
- Remote Support: Quickly resolve issues with our efficient remote assistance.
- Onsite Support: Receive in-person help when necessary.
Request a conversation about IT Support
How Our Secure Remote Support Works
Secure Remote Assistance Using Splashtop
Remote Support Setup
Once we review your requirements, you can download and install Splashtop Streamer to allow Evening Computing to remotely access your computer and work with you to resolve the issue.
Splashtop Streamer download link:
If you prefer an on-demand session without installation, use Splashtop SOS. Download and run the small SOS app. No installation is required.
Splashtop SOS download link:
How to Use Splashtop SOS on a Mac
This video is intellectual property of Splashtop Inc. and is available on this page of YouTube: