IT Guides and Resources for Small Businesses

Practical, plain English guides covering common IT issues faced by small businesses and individuals. Each guide focuses on understanding the problem, explaining why it happens, and outlining safe, realistic solutions.

Our guides explain common IT problems in plain language and are designed to help you understand the kinds of issues businesses need support with. These topics often relate to wider responsibilities within business-critical systems, particularly where shared infrastructure, email platforms, cloud services or network configuration are involved.

Where issues affect multiple users or shared systems, structured IT support may be required rather than isolated troubleshooting.

Explore how structured IT support and infrastructure services support business-critical systems across London, Hertfordshire and Essex.

Our guides explain common IT problems in plain language.

If you are reviewing support options in a specific area or exploring the broader services we provide, you can view the towns we cover and our full services framework below.

Local IT Support for Businesses Across London, Hertfordshire and Essex

Full IT Services Framework

This diagram shows how practical IT issues can connect to local support and, where necessary, to broader IT support for shared business systems.

Many technical issues begin with a single symptom but may relate to wider configuration, authentication, network or infrastructure dependencies.

When this happens, it can indicate that responsibility extends beyond one device and into shared systems that require ongoing oversight.

These categories reflect the types of IT guides available on this page and the areas we commonly cover. Individual guides are listed below.

Data recovery and backup

Network troubleshooting

Website and WordPress troubleshooting

Bing reports HTTP 400–499 errors on my website

Why Bing can report HTTP 400–499 errors even when a site works normally, how Cloudflare settings like Browser Integrity Check can affect scans, and how to verify results safely.

ChatGPT not working in Firefox. What to check and what helps

Why ChatGPT may stop working in Firefox, common symptoms, and realistic workarounds without weakening security.

Cloud Storage vs Backup. Why Sync Is Not Backup

Explains the difference between synchronisation and proper backup, how deletion and ransomware can propagate in cloud storage, and why independent versioned backup matters.

Computer running slow. What actually helps

Explains what Windows 10 end of support means, why some devices cannot upgrade to Windows 11, and what supported options exist.

Email not working for your business. What to check first

A clear, non technical guide explaining why business email stops working and what to check before making changes. Helps identify whether the issue is local, account related, or system wide.

Email validation and security explained

Plain English explanation of SPF, DKIM, DMARC, and MTA-STS, with guidance on when to review email security settings.

Fixing Paramount Plus playback issues when using NextDNS

If Paramount Plus does not work on an LG TV, Sky TV box, or web browser while using NextDNS, this guide explains why and how to restore streaming without disabling DNS protection.

How to access CCTV from a computer or web browser

If you can view your CCTV on your phone but not on a computer, this guide explains why that happens and what access options are realistically available today.

How to check if a download is safe when everything looks legitimate

A practical guide using the recent fake 7-Zip installer case to explain what you can realistically check and how to reduce risk if detection lags.

Laptop connected to WiFi but no internet

Explains why a laptop can show a WiFi connection while internet access is unavailable, and how to understand whether the problem is local, network related, or external.

Microsoft Teams issues for external users and guests

Explains common limitations affecting external users and guests in Microsoft Teams, including recordings and file access.

Outlook not sending emails but webmail works

Explains why Outlook can stop sending or receiving emails even when webmail works correctly, and how to recognise when the issue is local to one device rather than the email service itself.

Outlook calendar and contacts do not sync to iCloud

If Outlook calendar and contacts are not syncing with iCloud, this guide explains common causes, including error 0x800706ba, safe checks to try first, and when help is needed.

Printer or scanner cannot send email using Google Workspace

Explains why printers and scanners often stop sending email when using Google Workspace, following security changes. Outlines the available options at a high level and explains when assessment is needed, without step by step configuration.

Solution to the Disappearing Bullet Points in Microsoft Outlook

Fixes an Outlook issue where second level or nested bullet points disappear after sending emails.

sprites core SVG 404 error in WordPress and Divi

Explains why a sprites core SVG 404 error may appear in browser consoles or audit reports on WordPress and Divi sites, what it means in practice, and when action is required.

Understanding internet access in offices, hotels, and public places

A plain-English guide explaining office internet, mobile hotspots, public Wi-Fi risks, and how to connect devices more safely.

WhatsApp security guide. How to protect your account and device

Explains practical steps to reduce the risk of account takeover, protect sensitive messages, and limit exposure if a phone is lost or stolen.

Why a page is missing from the Yoast sitemap

Explains why a published WordPress page can be missing from the Yoast XML sitemap, and the canonical URL detail that is commonly overlooked.

Windows 10 is no longer supported. What are your options?

Explains what Windows 10 end of support means, why some devices cannot upgrade to Windows 11, and what supported options exist.

WordPress security headers explained. How to add them safely

Learn how browser enforced security headers work, how to implement them safely in WordPress, and how to verify they are active using Chrome DevTools.