IT Guides and Resources for Small Businesses

Practical, plain English guides covering common IT issues faced by small businesses and individuals. Each guide focuses on understanding the problem, explaining why it happens, and outlining safe, realistic solutions.

Our guides explain common IT problems in plain language. If you are looking for local IT support in a specific area, you can view the towns and regions we cover on our local IT support overview page.

Local IT Support for Businesses Across London, Hertfordshire and Essex

This diagram shows how our guides relate to local IT support.

These categories reflect the types of IT guides available on this page and the areas we commonly cover. Individual guides are listed below.

Data recovery and backup

Network troubleshooting

Website and WordPress troubleshooting

Solution to the Disappearing Bullet Points in Microsoft Outlook

Fixes an Outlook issue where second level or nested bullet points disappear after sending emails.

Microsoft Teams issues for external users and guests

Explains common limitations affecting external users and guests in Microsoft Teams, including recordings and file access.

Email validation and security explained

Plain English explanation of SPF, DKIM, DMARC, and MTA-STS, with guidance on when to review email security settings.

Email not working for your business. What to check first

A clear, non technical guide explaining why business email stops working and what to check before making changes. Helps identify whether the issue is local, account related, or system wide.

Outlook not sending emails but webmail works

Explains why Outlook can stop sending or receiving emails even when webmail works correctly, and how to recognise when the issue is local to one device rather than the email service itself.

Printer or scanner cannot send email using Google Workspace

Explains why printers and scanners often stop sending email when using Google Workspace, following security changes. Outlines the available options at a high level and explains when assessment is needed, without step by step configuration.

Understanding internet access in offices, hotels, and public places

A plain-English guide explaining office internet, mobile hotspots, public Wi-Fi risks, and how to connect devices more safely.

Laptop connected to WiFi but no internet

Explains why a laptop can show a WiFi connection while internet access is unavailable, and how to understand whether the problem is local, network related, or external.

Computer running slow. What actually helps

Explains what Windows 10 end of support means, why some devices cannot upgrade to Windows 11, and what supported options exist.

Windows 10 is no longer supported. What are your options?

Explains what Windows 10 end of support means, why some devices cannot upgrade to Windows 11, and what supported options exist.

ChatGPT not working in Firefox. What to check and what helps

Why ChatGPT may stop working in Firefox, common symptoms, and realistic workarounds without weakening security.

Fixing Paramount Plus playback issues when using NextDNS

If Paramount Plus does not work on an LG TV, Sky TV box, or web browser while using NextDNS, this guide explains why and how to restore streaming without disabling DNS protection.

Why a page is missing from the Yoast sitemap

Explains why a published WordPress page can be missing from the Yoast XML sitemap, and the canonical URL detail that is commonly overlooked.